I am really glad I was able to brush off that feeling of bitterness out of my system since I entered this call center industry, and just like what a certain friend have said, I'd rather not elaborate on why this is the case. I'm just glad that I'm not a pessimistic person and that I'm not a constant whiner just like what my other colleagues are. Guess 'twas the best part of why I'm still able to survive the industry and the very reason why I'm still here.
'twas almost two years that I've worked for just one account, and now that I've been transferred to a new account which is really hard, I'm starting to miss it... The script, the call flow, those standard rebuttals, those arguments I've had with my prospects, and everything! I'm just missing everything with my previous account. I'm so used to it that letting go is something that is somehow so unreal. But things really come and go, it's life's nature. Right now, what is best to do is to love what I have... and to love my new account. Who knows, I might love this account even better.
Anyway, everything's okay now. I'm back on track and that zest to perform well during my shifts has resided back in me. I'm more patient now in dealing with every calls I make especially with every potential clients that I get hold on to. I always try not to lose my cool that easily and I actually have to say that I'm very happy with the way things are.
There are a lot of people who have managed to inspire me and of course there are also those who managed to destroy me, and I am just so grateful because they've just helped me to be better. Colleagues who just do their work and never complain, colleagues who have managed to be on top for being so diligent, and supervisors who have been so understanding and supportive are just some of those who have taught me to be positive about things instead of incessantly ranting and complaining.
It's really almost two years now, and I'm just glad I'm still here... surviving what this call center life has to offer me.